by Service ProCall

Terms of Service

Last updated: November 8, 2026 · Version 2026-11-08b

These Terms of Service (the "Terms") are an agreement between Service ProCall, doing business as Service ProCall ("Service ProCall", "we", "us"), and the business that creates a ProCall Field account ("you"). They cover ProCall Field: the web and mobile app, the customer-facing pages it creates (booking, payment and tracking links), and our support (together, the "Service"). By starting a trial, signing up, or using the Service, you agree to these Terms. The person accepting them confirms they can bind the business.

1. Your account

  • You're responsible for your account, the people you give logins to, and what they do in it. Keep passwords private and give each person their own login.
  • You must give us accurate company and billing details and keep them current.
  • Each location you add is its own account under these Terms.

2. Free trial

  • A trial lasts 14 days, includes every feature (including features from bigger plans), and needs no payment method. Nothing is charged during a trial.
  • When a trial ends without a paid plan, the account becomes view-only. Your data is kept for 30 days, then the account is closed.
  • One trial per company. We may end a trial that's being misused.

3. Plans, fees and payment

  • Plans. Your plan is priced by company size (number of technicians), plus any add-ons, extra branches and support level you choose. Current prices are on our pricing page.
  • Setup fee. A one-time setup fee is charged with your first payment unless we waive it in writing.
  • Monthly plans are billed each month in advance on your billing date. Annual plans are billed for 12 months in advance at the annual discount shown when you sign up, and renew for another year unless you turn off automatic renewal before the renewal date. We send renewal reminders before each annual renewal.
  • Payment. You authorize us to charge your saved card or bank account (through our payment processor, Stripe) for fees as they come due. You'll get a receipt for every payment.
  • Taxes. Fees don't include taxes. If tax applies, it is added to your invoice.
  • Price changes. We'll give you at least 30 days' notice of a price change. It applies from your next billing period (for annual plans, at renewal).
  • Third-party services you connect (for example Quo for texting and calls, Stripe for collecting from your customers, QuickBooks) are billed by those providers under their own terms.

4. Late payment

If a payment fails, we'll email you and try again. If it's still unpaid 10 days after it was due, your account becomes view-only until the balance is paid. Nothing is deleted, and the account unlocks as soon as payment goes through.

5. Cancelling

  • Monthly plans: cancel any time from Setup › Plan. Your account stays open through the month you've paid for, then closes; you aren't charged again.
  • Annual plans: cancelling during the year needs 30 days' notice and has an early-cancellation fee of half of one month's fee. Or turn off automatic renewal to keep the year you paid for with no fee.
  • No refunds of fees already paid, except where the law requires them.
  • We may suspend or close accounts that break these Terms. Prepaid fees aren't refunded when an account is suspended or closed, unless it's closed because of our own material breach of these Terms.

6. Your data

  • You own the data you and your team put into the Service, including your customers' information ("Your Data"). You give us permission to host, process and back it up only to provide and support the Service.
  • For your customers' information, we act as your service provider: we process it on your instructions and don't sell it or use it for our own marketing.
  • You can download all your data (one file with every record, plus CSV and accounting exports) while your account is active, and for 30 days after it closes using the download link we email you. We delete it 90 days after the account closes, or sooner if you ask; backup copies age out within 30 days of deletion. Billing records are kept as long as tax law requires.
  • Our Privacy Policy explains how we handle personal information.

7. Texts, calls and emails to your customers

The Service can send texts, emails and reminders to your customers through accounts you connect. You're responsible for having your customers' consent where the law requires it (including the Telephone Consumer Protection Act and carrier A2P 10DLC rules), honoring opt-outs (Field processes STOP replies automatically), and the content you send. Don't use the Service to send spam or unlawful messages.

8. Acceptable use

Don't misuse the Service: no attempts to break its security, access other accounts, overload it, reverse-engineer it, resell it, or use it for anything unlawful. Don't upload content you don't have the right to use.

9. The Service and support

  • We work to keep the Service available and secure, back it up nightly, and fix problems promptly. We may improve or change features; we won't materially reduce the core features of a plan you've paid for during its paid period.
  • Support is by help center and email on every plan, with faster response on Priority and Premium support.
  • The AI assistant gives suggestions that can be wrong. Check its answers before relying on them.

10. Confidentiality

Each of us will keep the other's non-public business information confidential and use it only for this agreement.

11. Warranties and liability

Except as stated in these Terms, the Service is provided "as is," without other warranties. To the extent the law allows, neither party is liable for indirect, incidental or consequential damages, or lost profits, and each party's total liability under these Terms is limited to the fees you paid us in the 12 months before the claim. These limits don't apply to your payment obligations or to either party's misuse of the other's confidential information.

12. Changes to these Terms

We may update these Terms. For changes that matter, we'll give you at least 30 days' notice by email or in the app. Continuing to use the Service after a change takes effect means you accept it.

13. General

These Terms are governed by the laws of the State of Florida. If any part is unenforceable, the rest stays in effect. You may not transfer your account without our consent. These Terms, plus any order form you sign with us, are the whole agreement about ProCall Field; a signed order form controls where it differs.

14. Contact

Service ProCall (Service ProCall) · 11443 Mallory Square Dr, Tampa, FL 33635 · support@serviceprocall.com